M A Y S S A

Most of our auctions are held online which you could participate in through Mzady's mobile application.

The legal age to participate in any of our auctions is 18 years old and above.

This contravenes the Terms and Conditions which you agreed to when you registered. If you do not complete the payment, your Security Deposit amount will be confiscated, and this could also leave a bad review on your account for future bids, We also reserve the right to take legal action if needed.

Syrian Pound

Anyone can participate in any auction announced, however, to participate you need to deposit a certain amount depending on the value mentioned on the item page.

Our platform is 100% safe and secure when it comes to privacy as we do not disclose any personal information to the buyer/seller.

The way to participate in any auction is after securing a certain amount in your account. This amount is refundable and you can return it whenever you want unless you have due amounts that need to be cleared.

The security deposit percentage is not fixed but varies from one category to another.

Yes. You can pay your security deposit by credit card as it’s the only accepted payment method we have now, we don't accept debit cards.

After choosing “Bidding” in the application, press “Increase your bidding/deposit” and complete the payment steps.

Yes, the deposit is 100% refundable if you do not have any outstanding balance with Mzady or use it for future auctions.

You can request a security deposit refund through our application, you will find the Refund button in the bidding screen. Your credit will be refunded after 7-10 working days from refund approved date if you don’t have any outstanding balance.

No. Participation is 100% free of charge. However, you will be required to make a security deposit.

The minimum value is that value that can be added to the current price for the completion of the bidding process.

You will be notified in the Mzady app of the auction end date & times.

When another buyer's bid exceeds your bid, you will receive an In-app notification informing you that you have been outbid. Please, therefore, make sure you check your app regularly during an auction.

Yes, you can bid from anywhere in the world using your Mzady account.

Mzady has the right to extend the time of the auction ending In case of any technical issues.

Your security deposit will be confiscated, and we, Mzad Syria, reserve the right to take any legal measures it deems appropriate.

“Watch-list” is a list of the auctions you like to follow closely and get notified about in the Mzady app.

The acceptance price is the minimum price that a seller would be willing to accept from the buyer to end the auction, it is not disclosed to potential buyers.

You will be required to pay the percentage of the deposit amount in accordance with the terms and conditions of the contract, and Mzad Syria reserves the right to take the necessary legal action.

If the acceptance price is not met, the seller is not required to sell the item, even to the highest bidder, the seller has several options, including: ● Declining all bids and re-auctioning the item ● Selling the item to the highest bidder. These offers are considered “Subject to Seller Approval.”

There is nothing to pay if the acceptance price was not met.

It depends on the type of product you purchased, as there are some products, a certain amount is calculated as an administrative fee added to the purchase amount, so you should read the product Bidding Terms & Conditions where all the information is available. For example, for the auction of parked cars by the Ministry of Municipality, 500 riyals and 100 riyals for Car Plates are calculated as administrative fees. At the same time, there are no administrative fees for the purchase of Mobile Numbers.

Yes, the registration fees for listing your products on the bidding section vary from one category to another as below: Mobile Number 100 SYP Car Plate Number 100 SYP Men Stuff 50 SYP Antiques 50 SYP Special Coins 50 SYP

The starting price is the initial bidding price that buyers bid on, and Mzady decides it as a percentage of the acceptance price according to each category.

You must pay the full purchase amount within 24 hours, and in the event that the purchase amount is not paid, the insurance amount will be confiscated and any other amounts related to the product will be calculated according to the description for that.

Available payment methods: 1. Cash payment by visiting Mzad Syria headquarters in Lusail. 2. Bank transfer to Mzad Syria company account. 3. Bank deposit to Mzad Syria account.

This is very dependent on the item category since each category requires different verification papers but generally make sure to have a copy of your national ID, Proof of purchase/ownership and any registration documents related to your item.

The traffic department transfer of ownership fee is paid by the buyer.

The seller must provide Mzad Syria with an inspection report from the German International Inspection Center. If this is not submitted, the vehicle will be inspected by Mzad Syria specialized team, and the seller has no right to object to the inspection result.

You can pay the value of the insurance through the Mzad Syria mobile application so that the value of the insurance is calculated according to the product you want to bid on. You can complete the payment way electronically using one of the following methods (1) credit card or (2)Apple Pay or Google Pay Or deposit in cash at our office in Lusail area.

The cars shown are sold as is, so we advise you to visit the auction site to be able to preview the cars you want to buy.

Cars often do not have keys so we are unable to inspect these cars, so we recommend checking the cars at the auction site.

After paying the purchase amount, the Mzad Syria team will provide you with all the necessary documents for registration, but it is necessary to have a valid ID card.

We do not have a representative, but the Mzad Syria team will provide all the necessary information to assist you in registering the vehicle at the Traffic Department.

Yes, you can participate in the bidding on more than one car and buy it if you are the highest bidder.

No, you can return the vehicle and the buyer must move the vehicle outside the auction area within 48 hours from the date of payment.

Mzad Syria team will contact you to clarify all the necessary steps to pay the purchase amount and receive the cars, in addition to assisting in providing the necessary papers to register them with the Traffic Department.

Yes, you must move the cars outside the auction area within 48 hours from the date of paying the purchase amount, otherwise, a fine will be charged for each day after 48 hours, estimated at 50 riyals per day

Yes, the buyer must register the car with the Traffic Department, unless you want to use it for scrap, provided that it does not violate the laws of the country.

A valid identity card for the buyer, a vehicle cancellation certificate, and a letter from the Ministry of Municipality were provided by the Mzad Syria team. In addition to ensuring the vehicle through any insurance company and a report from the Fahes Company.

You can refund your money within 7-10 working days.

The seller will get paid from 3 to 5 working days after transferring the lot ownership to the winner.

Yes. Users are allowed to have more than one account if they have more than number and email.

From the main menu, click on “My Account” then select “Edit my Profile”.

Check your inbox and junk/spam emails. If not, please send an email to support@mzady.com including your username and registered mobile number in order to send you the activation link.

Yes.

You can make the payment through our website on payments gate ways.

No. Mzady does not make any guarantee on the quality or condition of vehicles sold in its auction.

No.

All nationalities from gulf can register and bid.

Yes, Mzady can assist in exporting vehicles internationally. Contact us through the Help button on the App or email support@mzady.com during the auction. We will send you a quotation for exporting fees and help you export the vehicles.